Hotel Operations.

The book

From the rate to the room.

• Stays

  Booked by room and dates; what is left to sell, by type and night.

• Rates

  A rate ladder per room type; a type closed to sale on chosen dates.

• Group blocks

  Rooms held to a cut-off, released after, tied to the group's event.

• Taxes and terms

  The room taxes a stay is charged, and the registration card's words.

• The book you have today

  An export from your current system, brought in as stays.

• Online travel agencies

  Rooms and rates sent to booking sites, bookings back.

  Planned

Front desk

The desk's whole day.

• Arrivals, in house, due out

  Every room's state beside the guests.

• Check in, check out, move

  Deposits recorded, rooms moved before or during the stay.

• Charges

  Posted by the desk, or waiting from the point of sale for one press.

• The night audit

  Each night's room charges and taxes, posted by your rules.

• The numbers

  Occupancy, ADR and RevPAR beside the same night last year.

Folios and accounts

Every charge, and who pays it.

Oneway records money and never moves it.

• Routing

  A stay's charges sent to a house account or another folio.

• House accounts

  Billed as numbered invoices, paid oldest first, closed.

• Disputes and write-offs

  Each with who and why.

• Split a bill by payer

  Separate windows on one folio.

  Planned

• Recurring and batch charges

  A charge that repeats, or one charge to many accounts.

  Planned

Housekeeping

Clean, inspected, and known.

• Room status from a phone

  Dirty, cleaned, inspected, ready; a room sells only once inspected.

• Rooms to clean

  Each assigned to a person, on their phone.

• Out of order

  Taken out of sale with its reason, and returned to service.

• Traces

  A note about a stay for a department on a day, marked done.

Runs on Asset Management

Every room is an asset.

Hotel Operations is its own System, with its own install, screens and acts. Its rooms are assets, so condition, history and upkeep are the same records engineering works on.

• Out of order is not out of service

  Out of order leaves what can be sold; out of service stays in the count.

• Brings what a hotel needs

  Reservations, Maintenance and Oneway CRM come with it.

How it works

A stay, from booking to the audit.

1. Booked

   A room, dates and a rate.

2. Checked in

   The deposit on the folio.

3. In the house

   Charges posted, traces worked.

4. Audited

   The night posted, the numbers read.

Who it is for

Hotels run from one place.

• Independent hotels

  The book, the desk and the accounts in one System.

• Resorts

  Hotel, restaurants and casino on one Center.

• Groups of hotels

  Each property its own Center, run the same way.

• Inns and boutique hotels

  Fewer rooms, the same discipline.

Runs on

• Oneway Asset Management

Brings with it

• Oneway Reservations
• Oneway Maintenance
• Oneway CRM

At a glance

Oneway Hotel Operations, in facts.

What it is

Hotel Operations runs a hotel's rooms, rates and guests from one place, from the booking and the front desk to the night audit and housekeeping.

Part of

Oneway OS, as a industry system of Business OS.

Runs on, and brings

Asset Management, Reservations System, Maintenance, Customer Relationships.

Where it runs

In Oneway OS, in a web browser on a computer or a phone.

Price

Part of Business OS: $330 a month for one Center, set up by contact. Oneway OS alone is free.

Status

In the Closed Selective Server Beta, by invitation, in New York City and Long Island.

Made by

Oneway Technologies LLC, New York.