Communications.

The inbox

Every conversation, one inbox.

• One shared inbox

  Every conversation people start with the business in the Oneway App.

• Who has the line

  Assigned to a person, escalated with a reason, concluded with its outcome.

• Saved replies

  The business's own answers, by name, one press away.

• Automatic replies

  A greeting, an away message and the business's own questions, sent by rule.

• Other channels

  SMS, WhatsApp, email, Instagram and Messenger in the same inbox.

  Planned

• Translation

  A message read and answered in the guest's language.

  Planned

The team

What the team needs to know, once.

• Tell the team

  A note to everyone, or to one department, and who it reached.

• In each person's day

  A line handed to someone reaches their day in the Oneway App.

• A message to every guest in the house

  One message to everyone staying, or to a group.

  Planned

• Messages scheduled across a stay

  Before arrival, during and after, sent on their day.

  Planned

The difference

The inbox knows the customer.

An inbox tool sees messages. Here each line sits beside the customer's bookings and history.

• Beside the CRM

  Who is writing, and what they have booked, next to what they wrote.

• Your rules, your words

  Automatic replies say only what the business wrote.

• One team

  Assigned to the people the Center's roles name.

How it works

From a message to an answer.

1. It arrives

   In one inbox, from the App.

2. Routine is answered

   By the business's own rules.

3. The rest is handed on

   To a person, told in their day.

4. It is concluded

   With its outcome, kept.

Who it is for

Any business people write to.

• Hotels

  Guests before, during and after a stay.

• Restaurants

  Bookings, questions and parties.

• Venues

  Tickets, guest lists and the night.

• Communities

  Members and their questions.

At a glance

Oneway Communications, in facts.

What it is

Oneway Communications puts every message to your business in one shared inbox, answers the routine ones by rule, and tells your team what it needs to know.

Part of

Oneway OS, as a module of Business OS.

Where it runs

In Oneway OS, in a web browser on a computer or a phone.

Price

Part of Business OS: $330 a month for one Center, set up by contact. Oneway OS alone is free.

Status

In the Closed Selective Server Beta, by invitation, in New York City and Long Island.

Made by

Oneway Technologies LLC, New York.